Customer Satisfaction Survey - K-Line Insulators

Step 1 of 5

20%

Company(Required)

Name(Required)

First Last

Position(Required)

Email(Required)

Phone

Address(Required)

Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country

In what capacity did/do we serve you? Please select all that apply.(Required)

Request for Quotation (Price & Delivery)

Delivery

Expedite Inquiry

Engineering/Technical Support

Request for QA Information

Other

Please provide your order number if applicable:

If you answered “Other” above, please provide details:

How do you rate KLI Customer Service personnel knowledge and responsiveness to your inquiries?(Required)

Excellent

Very Good

Good

Fair

Poor

How do you rate KLI Engineering and Technical personnel knowledge and responsiveness to your inquiries?(Required)

Excellent

Very Good

Good

Fair

Poor

How do you rate KLI delivery performance to your required dates?(Required)

Excellent

Very Good

Good

Fair

Poor

How would you rate the packaging of KLI Products?(Required)

Excellent

Very Good

Good

Fair

Poor

How do you rate the long-term performance of KLI Products?(Required)

Excellent

Very Good

Good

Fair

Poor

Please rate the importance of quality in your decision to purchase, specify or use KLI Insulators? (1 being least important, and 5 being most important)(Required)

Please rate the importance of delivery in your decision to purchase, specify or use KLI Insulators? (1 being least important, and 5 being most important)(Required)

Please rate the importance of price in your decision to purchase, specify or use KLI Insulators? (1 being least important, and 5 being most important)(Required)

Please rate the importance of performance in your decision to purchase, specify or use KLI Insulators? (1 being least important, and 5 being most important)(Required)

Please rate the importance of support in your decision to purchase, specify or use KLI Insulators? (1 being least important, and 5 being most important)(Required)

How would you rate the quality of the products provided?(Required)

Excellent

Very Good

Good

Fair

Poor

Compared to our competitors, is our product quality better, worse or about the same?(Required)

Much Better

Somewhat Better

About the Same

Somewhat Worse

Much Worse

Compared to our competitors, are our product prices more reasonable, less reasonable or about the same?(Required)

Much More Reasonable

Somewhat More Reasonable

About the Same

Somewhat Less Reasonable

Much Less Reasonable

How would you rate KLI Products cost effectiveness (value for long term benefits)?(Required)

Excellent

Very Good

Good

Fair

Poor

How many years has your company been using or have experience with KLI products?(Required)

Less than 1 Year

1 – 5 Years

5 – 10 Years

10 – 15 Years

15 – 20 Years

20 - 30 Years

30 - 40 Years

Over 40 Years

What is your overall level of Client Satisfaction with KLI?(Required)

Excellent

Very Good

Good

Fair

Poor

You would recommend KLI to another user.(Required)

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

What could KLI do better to meet your needs?

The innovation of new products and continuous improvement of existing products is critical to ensure our product solutions are relevant and affordable to Customers. Please support this initiative by inputting suggestions or ideas for new products or product improvements you would like KLI to address.

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